Connect Fibre is on a mission to deliver ultra-fast and ultra-reliable internet to communities across the UK. To support its growth ambitions, the company required a scalable, multi-vendor CPE management platform capable of onboarding thousands of new devices every month — without adding operational complexity.
BM COM’s cloud platform ensures efficient TR-069 device management for Connect Fibre, enabling automated provisioning, firmware upgrades, and advanced diagnostics. This approach reduces support costs, improves service reliability, and helps deliver a consistent customer experience across the expanding UK FTTP network. Through standardized TR-069 protocols, operators maintain vendor-independent device management across diverse CPE environments. As a result, Connect Fibre achieves seamless interoperability, faster troubleshooting, and scalable operations, strengthening its competitive position in the UK broadband market.
BM COM’s device management cloud-hosted TR-069/TR-369 platform gives Connect Fibre the ability to:
- Perform zero-touch provisioning of new routers, mesh units, and set-top boxes.
- Monitor real-time Service Quality Management (SQM) metrics to proactively resolve issues.
- Securely manage firmware and configuration updates for multiple device models.
“BM COM’s platform is exactly what we needed to future-proof our network operations,” said Riccardo Losselli, Senior Network Engineer of Connect Fibre. “It’s reliable, secure, and can scale with our customer growth.”
Moreover, the solution is delivered from BM COM’s device management cloud infrastructure, ensuring compliance with UK and EU data regulations.
In addition, security remains central to BM COM’s TR-069 device management platform. Encrypted connections, strict authentication, and controlled access protect customer data and network integrity.