Challenge
Nordic Telecom faced increasing pressure to manage diverse networks and customer devices efficiently. They offered LTE, xDSL, and Wi-Fi services across the Czech market. However, their legacy device management systems lacked automation and modern monitoring features. Consequently, troubleshooting became slow and reactive, creating customer dissatisfaction and higher operational costs. Nordic Telecom required a modern solution that could unify management across all services and reduce manual effort. BM COM addressed this need by delivering a cloud-hosted TR-369 and TR-069 Device Management for the Nordic Telecom platform, supported by our secure EMEA infrastructure.
Solution
The chosen solution combined TR-069 and TR-369 ACS technologies to create a scalable and standards-based management environment.
First, automated provisioning simplified device activation for LTE CPE, DSL modems, and Wi-Fi gateways. As a result, Nordic Telecom reduced deployment time and ensured consistency across thousands of devices. In addition, real-time QoE monitoring provided instant visibility into network and device performance. Support teams could detect issues early and act before customers notice problems.
Moreover, the platform enabled secure remote firmware upgrades and configuration changes. Nordic Telecom no longer relied on manual updates or costly technician visits. Instead, engineers applied bulk changes quickly, reducing risk and improving security compliance. Seamless integration with existing systems allowed Nordic Telecom to onboard new device models faster, supporting business growth.
Results
The measurable outcomes demonstrated clear value. Nordic Telecom reduced inbound customer calls by 35% thanks to improved remote troubleshooting. At the same time, first-contact resolution within customer support increased by 25%. These improvements lowered operational costs while boosting customer satisfaction.
Furthermore, automated provisioning accelerated the onboarding of new CPE models, enabling faster product launches. The combination of TR-069 and TR-369 ensured long-term compatibility and scalability for future services.
Customer Value
With BM COM’s cloud-hosted platform, Nordic Telecom gained control, automation, and flexibility. The solution allowed them to operate leaner, optimize resources, and deliver better services without adding complexity. Customers experienced fewer service interruptions, faster resolutions, and higher reliability.
“BM COM’s platform allows us to run a much leaner operation while delivering better service to our customers,” said Lukas Vejrych, Network Director at Nordic Telecom (O2 CZ).
Ultimately, TR-069 Device Management for Nordic Telecom proved essential for modernizing operations. It ensured efficiency, improved service quality, and positioned the company for continued success in a competitive telecom market.