Challenge:
Nordic Telecom needed a multi-service device management solution to support its LTE, xDSL, and Wi-Fi service offerings. Their legacy systems lacked automation, making troubleshooting time-consuming.
Solution:
BM COM deployed a cloud-hosted TR-069/TR-369 ACS platform from our EMEA infrastructure, enabling:
- Automated provisioning of LTE CPE, DSL modems, and Wi-Fi devices.
- Real-time QoE monitoring to detect and address performance issues before they impact customers.
- Remote firmware updates and configuration changes across the device estate.
Results:
- Reduced customer calls by 35% through remote troubleshooting.
- Improved first-contact resolution in customer support by 25%.
- Accelerated onboarding of new CPE models.
“BM COM’s platform allows us to run a much leaner operation while delivering better service to our customers,” said Lukas Vejrych, Network Director at Nordic Telecom (O2 CZ).