TR-069 DEVICE MANAGEMENT
Manage the Complete CPE Lifecycle.
Automate provisioning, manage multi-vendor CPE, monitor service performance and resolve subscriber issues remotely. BM COM combines carrier-grade TR-069 ACS with monitoring, diagnostics, firmware management and Wi-Fi QoE analytics.
COMPLETE CPE LIFECYCLE MANAGEMENT
Go Beyond TR-069 ACS.
TR-069 provides the foundation for remotely managing broadband devices. However, effective CPE management goes beyond initial provisioning and configuration.
BM COM helps broadband operators manage the complete device lifecycle – from onboarding and zero-touch provisioning to monitoring, diagnostics, firmware management and ongoing optimization.
ONBOARD
Integrate and validate new CPE models across vendors.
PROVISION
Automatically configure devices and services when customers connect.
MONITOR
Track device health, connectivity and service performance.
DIAGNOSE
Identify device, network and in-home connectivity issues remotely.
OPTIMIZE
Use operational and Wi-Fi insights to improve service quality.
UPDATE
Manage firmware and configuration changes across the device estate.
One platform. Multi-vendor CPE. Visibility across the complete lifecycle.
DEVICE MANAGEMENT AT SCALE
Provision, Manage and Maintain Multi-Vendor CPE Networks.
Manage broadband devices across vendors, models and access technologies from a centralized platform. At the same time, automate routine operations while maintaining control over individual devices and your entire CPE estate.
Zero-touch provisioning
Automatically configure devices and services when customers connect, reducing manual activation and setup.
Configuration management
Remotely manage device and service parameters across individual CPE or large device groups.
Firmware management
Plan and automate firmware upgrades, control rollout groups and maintain software consistency across your device estate.
Multi-vendor CPE management
Manage routers, gateways, ONTs and other broadband CPE from different vendors through one operational environment.
Remote operations
Perform reboots, resets, configuration changes and other device actions without customer visits or manual intervention.
Automation & mass operations
Apply configuration changes, campaigns and operational actions efficiently across thousands or millions of devices.
Manage your entire CPE estate efficiently – from individual devices to mass operations across millions of endpoints.
MONITORING & SERVICE QUALITY
See Beyond Device Configuration.
Managing CPE is only part of the picture. Therefore, combine device data with performance monitoring and Wi-Fi insights to understand service quality, identify problems and support customers more effectively.
Device health
Monitor connectivity, uptime, firmware status and key device performance indicators.
Broadband performance
Use performance data and remote diagnostics to investigate connectivity and service-quality issues.
Wi-Fi QoE
Gain visibility into in-home Wi-Fi performance, connected devices and factors affecting the subscriber experience.
Analytics & insights
Turn device and service data into actionable KPIs, trends and insights across your CPE estate.
Move from reactive device management toward proactive service assurance.
REMOTE TROUBLESHOOTING
Resolve Subscriber Issues Faster.
Give support and operations teams the device and service visibility they need to investigate problems remotely. This way, they can access current device information, analyze performance and take corrective action without relying on customer input alone.
IDENTIFY
Find the subscriber and affected device.
ANALYZE
Review device status, connectivity, performance and Wi-Fi information.
DIAGNOSE
Run remote diagnostics and identify likely causes of service issues.
RESOLVE
Apply configuration changes, reboot devices or take other corrective actions.
VERIFY
Confirm device and service status after the intervention.
Faster troubleshooting. Fewer unnecessary customer visits. Better subscriber support.
BUILT FOR YOUR OPERATIONS
Integrate, Deploy and Operate Your Way.
Device management should fit into your existing operational environment. BM COM supports integration with OSS/BSS, CRM and customer-care systems, while giving you flexibility in how the platform is deployed and operated.
Integrate with your systems
Connect device management with OSS/BSS, CRM, customer care and other operational platforms through APIs and tailored integrations.
Hosted & managed
Let BM COM host, operate and support your device-management platform, so your teams can focus on broadband services and customers.
Private cloud or on-premises
Deploy within a dedicated cloud environment or on your own infrastructure to meet operational, security, and architectural requirements.
Choose the deployment model that fits your operation – with BM COM expertise available from integration to ongoing platform support.
READY TO TAKE CONTROL OF YOUR CPE ESTATE?
Take Control of Your CPE Estate.
Let’s discuss how BM COM can help you simplify device management, improve service visibility and support your broadband operations.
- $Preferred Incognito partner for cloud hosting
- $20+ years in device management and telecom systems integration
- $Local expertise with global reach – fast response, personalized support
- $Proven deployments with major ISPs and telcos in the UK, Germany, and across Europe
See how BM COM can support you
device-management strategy.