In a significant move, TouchTec selects BM COM Device Management, as BM COM today announced that TouchTec Technology UK has chosen the BM COM Cloud as their TR-069 device management platform. The cloud-based solution, operated from the Czech Republic, enables efficient management of customer-premises equipment (CPE) for fibre and broadband services. Hence, with TouchTec selecting BM COM Cloud, they ensure cutting-edge service delivery.
Moreover, the BM COM Cloud streamlines remote provisioning, firmware upgrades, and diagnostics across diverse CPE environments. This strategic decision by TouchTec to select BM COM Device Management helps them reduce support costs, shorten resolution times, and improve customer satisfaction across its expanding network operations.
Peter Deegan, Director at TouchTec, commented, “Our engagement with BM COM allows us to deliver new services on demand with zero-touch provisioning. The team quickly understood our requirements and ensured the solution matched both immediate project needs and future rollouts.”
In addition, the deployment timeline was extremely challenging. However, with TouchTec selecting Device Management Cloud, BM COM engineers delivered the platform within one week, providing innovative solutions to technical challenges and ensuring a smooth transition. The collaboration demonstrated BM COM’s flexibility, expertise, and commitment to customer success.
Mark Torrans, Sales Director EMEA at BM COM, added, “This project showcased our ability to deliver carrier-grade TR-069 device management platforms under strict deadlines. With TouchTec’s technical requirements, we knew our solution could meet expectations and support ongoing expansion.”
Security also remains a top priority. The BM COM Cloud uses encrypted connections, authentication, and strict access control. Consequently, TouchTec gains a secure and compliant platform that protects sensitive customer data and network integrity while meeting regulatory standards, all thanks to their selection of BM COM Device Management.
Finally, this collaboration strengthens BM COM’s presence in the UK ISP market. With proven experience delivering TR-069 and TR-369 device management solutions, BM COM continues to help service providers deploy scalable platforms, reduce operational complexity, and deliver high-quality broadband experiences.