TR-369 User Services Platform (USP)
Next-Generation Device Management with TR-369 USP.
BM COM, Incognito’s go-to cloud hosting partner for EMEA and other regions, delivers the TR-369 User Services Platform (USP) — a modern, standards-based approach to managing and monitoring customer premise equipment (CPE) in real time. Designed for the era of Wi-Fi MESH, smart home devices, and complex home networks, TR-369 USP goes beyond traditional TR-069 by enabling secure, bi-directional communication and faster service innovation.
Whether you’re an ISP, fibre network operator, or fixed wireless provider, USP helps you improve Quality of Experience (QoE), reduce operational costs, and roll out new services quickly.
Core Capabilities
TR-369 User Services Platform (USP).
Real-Time Device Control
Manage connected devices instantly with live telemetry, commands, and configuration changes.
Multi-Device Topology Awareness
Map complex home networks, including routers, extenders, and Wi-Fi MESH nodes.
Application Hosting on Devices
Deploy and run service applications directly on capable CPE hardware.
Advanced Data Collection
Access detailed performance metrics — from Wi-Fi signal quality to CPU and memory usage — for predictive troubleshooting.
Secure, Bi-Directional Communication
Leverage TLS security and mutual authentication for safe, continuous device-cloud communication.
Multi-Vendor Interoperability
Built on Broadband Forum TR-369 standard to work across different CPE vendors and models.
Business Benefits
Faster Issue Resolution
Access live device data for immediate troubleshooting — without waiting for periodic inform intervals.
Improved Customer Experience
Proactively detect and fix issues before they impact the user, reducing support calls and churn.
Service Innovation
Quickly launch new home services like parental controls, cybersecurity tools, or optimized Wi-Fi profiles.
Operational Efficiency
Automate complex device management tasks and reduce truck rolls.
Future-Proof Standard
Designed to support the growing diversity and intelligence of home networks.
Why Choose BM COM
Explore. Connect. Grow.
- $EMEA and worldwide cloud hosting partner for Incognito’s TR-369 USP solution.
- $Proven expertise in large-scale device management across Europe and beyond.
- $Fast, secure deployment tailored to your operational and compliance requirements.
- $Integration with other BM COM telco solutions, including TR-069 ACS and QoE analytics.
to see TR-369 USP in action
and discover how BM COM
can help you deliver smarter,
faster, and more reliable
broadband experiences.