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QoS & QoE Monitoring

Quality of service and experience refer to the level of satisfaction that customers receive when using a product or service. It is essential for businesses to prioritize these factors because they directly impact customer loyalty, retention, and revenue. Customers are more likely to return and recommend a business to others if they have a positive experience and receive high-quality service. Poor quality of service or experience, on the other hand, can lead to negative reviews, lost sales, and damage to a business’s reputation.


Our solutions drive better quality in experience and services.

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QoE & QoS Monitoring

QoS & QoE is important because it measures customer satisfaction, which can impact loyalty, revenue, and reputation. Improving QoE is crucial for telcos to stay competitive and retain customers.

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What is Quality of Service (QoS) & Quality of Experience (QoE)

Telco & ISP services are in high demand, and the most effective providers know that offering a quality service is essential for their success. Automating services and monitoring end-to-end Quality of Experience (QoE) are two imperatives to implement proactive service management, predictive network maintenance, and zero-touch re-provisioning strategies.


BMCOM’s Quality of Experience (QoE) monitoring solution is designed to assess and quantify the overall experience customers have with a service. To achieve this, data is collected on various factors that can influence customer satisfaction such as wait times, response times, unsuccessful attempts, and error rates – so that customer satisfaction is prioritised. By utilizing QoE monitoring, telco brands and ISP providers can quickly pinpoint areas of customer dissatisfaction and take proactive steps to enhance the quality of their service.

Key Features of QoS & QoE

Device QoE Monitoring

ISPs and TelCos can measure the true customer experience of their service, including response times, jitter and packet loss occurring over multiple devices. This real-time data is presented in an easy to understand dashboard along with historical trends.

For DOCSIS LTE & DSL Networks

Provide detailed analysis of the performance of DOCSIS, LTE, xDSL and Fibre networks for ISPs. It offers unparalleled insight into where customer service is being impacted.

Quality & Traffic Analysis and Aggregation

Detailed reports can be generated to measure the quality of service and traffic patterns – enabling ISPs to gain a more granular insight into customer experience, identify potential problems, and take proactive steps to enhance their offerings.

Flexible Integration

Designed to integrate seamlessly with existing systems and processes – allowing ISPs & TelCos to automate the entire process, leading to increased efficiency.

How Our QoS & QoE Solution Works

Real-Time Traffic Monitoring

Monitors traffic in real-time, providing ISPs with insight into current service levels and performance issues – helping to identify problems, enabling proactive action to ensure a high quality of service.

Enhanced User Experience 

Users benefit from a better service, with minimal disruptions and improved response times – leading to improved customer satisfaction levels, increased loyalty, and ultimately more revenue for the ISP or TelCo.

Automated Troubleshooting Functions

Reduces the need for manual intervention, resulting in faster resolution of customer issues and improved service levels.

End-to-End Network Performance Assessment

Gain an overall view of network performance, identifying areas for improvement and prioritize resources, enabling ISPs & TelCos to optimize network performance and throughput.

The Benefits of QoS & QoE

  • Multi-protocol Collectors (available for TR-069, snmp, http, IPDR, telnet, ssh, etc.)

  • TR-069 collection is transparent to existing ACS

  • Ready to use bundles for common cases: xDSL, LTE, DOCSIS

  • Full flexibility to configure extra collection functions, calculated KPIs or reports

  • Ability to export or stream collected data in different format

  • Flexible OSS/BSS integration mechanism for Metadata Injection (push and pull)

  • Full horizontal scalability on all levels of data collection, processing and storage

  • High Performance (thousands of inform messages/sec/server)

  • Runs on commodity hardware / VMs to reduce cost

  • No additional 3rd party software cost

What is QoE?

QoE (Quality of Experience) is a measure of the overall customer experience when using a service or product. It takes into account factors such as response times, wait times, unsuccessful attempts and error rates to assess how satisfied customers are with the service they receive. QoE is an important metric for ISPs & TelCos as it helps to understand which areas need improvement in order to provide better customer service. By monitoring QoE on an ongoing basis, ISPs can take proactive steps to ensure that their customers are receiving the best possible experience.

Quality of Experience Optimization

ISPs & TelCos can use QoE metrics to optimize their services and ensure that customers are receiving the best possible experience. QoE data can be used to identify areas for improvement, prioritize resources, and take appropriate steps to ensure that customer service is meeting the required standards. By taking this proactive approach, organisations can reduce customer churn and increase loyalty levels.

QoE & QoS Use Cases

Cloud Services

Many businesses rely on cloud services for mission-critical operations, and QoS and QoE are critical to ensuring that these services are reliable and performant. Telco and ISPs can prioritize cloud traffic and implement QoS policies to ensure that cloud services are given priority over other traffic types.

IoT Services

IoT services, such as smart home devices and industrial IoT devices, require reliable and low-latency connectivity to function properly. Telco and ISPs can implement QoS policies to ensure that IoT traffic is given priority over other traffic types, and can monitor QoE metrics such as latency and packet loss to ensure that IoT services are functioning properly.

Frequently Asked Questions

What is QoS?

QoS stands for Quality of Service. It is a set of techniques and technologies used by telecommunications and internet service providers to manage network traffic and ensure that certain types of traffic receive priority over others.

What is QoE?

QoE stands for Quality of Experience. It is a measurement of how well a user perceives the quality of a service, such as a video call or online game. It takes into account factors such as latency, jitter, packet loss, and other network performance metrics.

How does QoE work?

QoE is measured through a combination of subjective and objective metrics. Objective metrics include things like latency, jitter, and packet loss, while subjective metrics take into account the user’s perception of the service quality. QoE monitoring tools can measure these metrics and provide insights into the user’s experience.

What is the difference between QoS and QoE?

QoS and QoE are related concepts but serve different purposes. QoS is a set of technologies used to manage network traffic and ensure that certain types of traffic receive priority over others. QoE, on the other hand, is a measurement of the user’s experience with a service. While QoS can help improve QoE by ensuring that network resources are available when needed, QoE is ultimately a subjective measurement based on the user’s perception of the service quality.