TR-069 & TR-369 Software

TR-069 ACS Server

TR-069/TR-369 ACS (Auto Configuration Server) are industry-leading, globally utilized software applications used by top telecos and ISPs. The innovative system provides operators the tools to manage customer premise equipment (CPE), with Broadband Forum compliance for CWMP (TR-069), User Service Platform(USP)(TR-369) as well as other open management protocols. By deploying this cutting edge technology, operators can increase efficiency and reliability in their operations.

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Device Management for Telco & ISPs

Provide your customers with reliable and high-quality services while also reducing costs and improving efficiency.

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Key Features of TR-069 & TR-369

Complex Services Provisioning

Enables a streamlined service delivery process, and provides IPTV, zero-touch provisioning, SIP provisioning, and VoIP provisions to customers easily. With simplified service setup operations and improved client experience due to easier provisioning processes, TR-069(CWMP)/TR-369 (USP) is a great asset for telecoms to leverage.

QoE Management

Better decision making capabilities through analytics and reporting. Facilitates proactive upfront problem resolution while providing users insightful information on bandwidth utilization, allowing for more efficient networking. This effective solution provides meaningful data to enhance decision making, ultimately resulting in improved performance and cost savings.

Management of Devices

Ability to manage Simple xDSL Remote Gateways (RG), Set-top boxes (STBs) accompanying the RG, Cable RGs and Fttx ONTs, and even Business Routers (BR). This protocol further allows for the autonomous manipulation of IP network-enabled devices, enabling capabilities such as maintenance and ongoing device configuration.

Southbound Interoperability

Allows for vendor-independent device management by supporting multi-vendor device strategies and integrating legacy non-TR-069/TR-369 systems. This is permitting users to better manage connected devices with less input, leading to more efficient operations.

How TR-069 / TR-369 ACS Servers Work

Connect a CPE to an ACS

The CPE then reports back with status updates, allowing the ACS to monitor the device and make any changes as needed. This helps operators ensure that the CPE is running optimally.

Establish a Secure Connection

Initially, the CPE (customer premise equipment) is connected to the Auto Configuration Server. The connection can be either wired or wireless, depending on the CPE’s capabilities.

The ACS Sends Commands to the CPE

The ACS establishes a secure connection with the CPE through TLS encryption. This ensures that all data exchanged is encrypted and secure.

CPE Reports Back with Status Updates

Once the connection is established, the ACS sends commands to the CPE for configuration and management. The successful completion of this step ensures that the CPE is configured correctly and is working as intended.

The Benefits of TR-069 / TR-369

  • Remote device management

  • Zero-touch provisioning

  • Short-time monitoring – troubleshooting device monitoring

  • Customer self service portal support

  • Workflow engine, supporting inter-device management tasks

  • Intelligent firmware management

  • Security management

  • Multiple NBI protocols – extendable on request

  • Interoperability ensures that all TR-069/TR-369 standard-compliant devices can be managed

  • Schedulable mass operations

TR-069 / TR-369 ACS Server

TR-069(CWMP)/TR-369 (USP) servers are advanced pieces of software that enable service providers to remotely monitor and manage the network devices of their customers, such as modems and routers. It is highly beneficial for broadband service providers as it facilitates effortless control over CPEs from a single location.


By leveraging TR-069/TR-369, an XML-based protocol, the server can effectively establish communication with remote devices known as CPEs. This allows for a seamless and secure transfer of data. With the TR-069/TR-369 server, broadband service providers can experience a noteworthy improvement to their operations. The application facilitates remote configuration, management and monitoring of CPEs as well as providing diagnostics information that benefits troubleshooting efforts. Put more simply – it’s a powerful tool for enhancing QoE.

TR-069 / TR-369 Use Cases


Telecommunication companies (TelCos) rely on technologies like TR-069 to accurately monitor and manage their devices within the network. Automation capabilities enable operators to significantly improve the efficiency of their operations while minimizing human intervention, resulting in cost savings and improved service delivery. With robust management tools in place, TelCos are able to gain deeper insights into network performance and usage patterns that can be used for continuous improvement. TR-069 helps ensure high network up time and overall resiliency, creating a much better customer experience with quality service delivery.


Internet service providers (ISPs) use TR-069 to monitor and manage customer CPEs. This helps reduce operational costs and improve the overall customer experience. With a TR-069 server, ISPs can readily configure and manage remote devices from a single location, eliminating the need for manual intervention at each CPE site. ISPs are able to quickly troubleshoot any issues that may arise with their network infrastructure by leveraging the powerful diagnostic tools offered by TR-069.

TR-069 Device Management Frequently Asked Questions

What is device management?

Device management is the process of remotely managing and monitoring devices such as smartphones, tablets, laptops, and Internet of Things (IoT) devices. This includes tasks such as configuring settings, updating firmware or software, and diagnosing and resolving issues.

What is an ACS server?

An ACS server (Auto Configuration Server) is a software platform that enables remote management of customer-premises equipment (CPE) such as modems, routers, and set-top boxes using the TR-069 protocol. The ACS server communicates with the TR-069 client software installed on the CPE to remotely configure, monitor, and troubleshoot the device.

What is TR-069?

TR-069 (also known as CWMP, or CPE WAN Management Protocol) is a technical specification developed by the Broadband Forum for remote management of customer-premises equipment (CPE) such as modems, routers, and set-top boxes.

What is TR-069 client configuration?

TR-069 is a technical specification for remote management of customer-premises equipment (CPE) such as modems, routers, and set-top boxes. TR-069 client configuration refers to the process of configuring the TR-069 client software on the CPE, so that it can be remotely managed by a service provider.

How do I set up a new ACS Server?

Setting up a new ACS server typically involves the following steps:


  • Choose an ACS server software platform that meets your needs
  • Install the ACS server software on a server or virtual machine
  • Configure the ACS server to communicate with your TR-069-enabled CPE devices
  • Configure the ACS server to support your desired device management workflows and policies
  • Test the ACS server to ensure that it is working correctly